DIY Alcove Cabinets Cancellation and Returns Policy

Thank you for choosing our bespoke furniture services. Should you need to cancel your order, please see our cancellation, refund, and returns policy below:

Order Cancellation & Refunds

• Full Refund Eligibility:
  You may cancel your order and receive a full refund up to two weeks before the delivery week specified on your invoice. This refund will be issued minus:
  • A 1.5% Stripe processing fee (charged by Stripe).
  • A £20 charge for any scaled drawings provided.
• After Two Weeks:
  If cancellation is requested within two weeks of your scheduled delivery week, we regret that a refund will no longer be possible. This is due to the bespoke nature of our furniture, as work on your customised piece will likely have already begun.

Returns & Warranty

• Returns:
  As each item is uniquely tailored to your specifications, we do not accept returns after delivery.
• 5-Year Warranty:
  We stand behind our craftsmanship and offer a 5-year warranty on all furniture starting from the delivery date (not the installation date). For more information, please visit Your 5-Year Guarantee.